September 28 to October 1

Please note on your calendar these important dates, and prepare accordingly.

BEGINNING FRIDAY, SEPTEMBER 28, 12:01 AM TO MONDAY MORNING, OCTOBER 1
these services will not be available:

Online Banking, Mobile Check Deposit, Bill Pay, Telephone Banking, ACH (direct deposit and automatic payments) that are received on Friday September 28 will be posted as usual. ACH received or transmitted on Saturday and Sunday, September 29th and 30th will not post until Monday morning, October 1.

Edwards FCU ATMs Your EFCU ATM and Debit Cards will work at Edwards ATMs and all other machines as well as POS terminals during the conversion; however, balance inquires will not be available and some transactions may be limited.

Plan Ahead

Frequently Asked Questions

Below, we’ve listed answers to the most commonly asked questions regarding our System Conversion. You can download and print out a PDF of the System Conversion FAQ here. Feel free to contact us if you have questions or concerns that are not answered below: 

What is a System Upgrade/Core Conversion?

The core processing system is the computer database that Edwards FCU uses to conduct transactions and maintain member information as well as host all other operational and accounting functions. A core system upgrade entails changing to a new processing system to offer better service and to support current and future electronic banking products and services.

Is my personal data safe during the system upgrade?

Yes, your personal data is safe and secure.

Are my funds safe and secure?

Yes, your funds remain safe and secure. Accounts are fully insured by the National Credit Union Association (NCUA) up to $250,000.

To download your Statements:

  1. Log into Online Banking 
  2. Select the Additional Services drop down menu and then eStatements
  3. Select the statements you want to save and/or print

What will change and how do I benefit?

From a member’s immediate perspective, little will change on day one with the exception of our home and mobile banking platform and mobile check deposit (see All New Home & Mobile Banking Arrives). Your statements will look a little different and you can now opt for email receipts when visiting a branch but otherwise, the system changes will be transparent to members. Staff will be able to help members quicker and in the future we will be able to offer new and/or improved products like business checking accounts, business loans, certificates with rate bump features and much more.

What is NOT CHANGING after the system upgrade?

  • Your Account Number
  • Our Routing and Transit Number
  • Checks
  • Edwards FCU VISA Cards and PIN Numbers
  • Edwards FCU Debit cards and PIN Numbers
  • Pre-authorized Payments • Direct Deposits

Will I need new deposit slips?

No, you will not need new deposit slips.

Will I still be able to use my checks?

Yes, you will be able to use your checks after the system upgrade.

Will I notice any changes on my statements?

Yes, the look of your statements will be updated, but your account information will remain the same.

Will I be able to view my previous statements in online banking after the system upgrade?

Your previous statements will be available but we recommend you download your previous two months as back up. Previous account history will not be available in the new online banking platform.

What will happen to my direct deposit or ACH debits on Conversion weekend?

Direct Deposits and ACH debits that would normally post on Friday will do so as usual, however direct deposits and ACH debits received after 12:01 AM on Saturday, September 29th will not post until Monday, October 1st.

Will my Automatic Payments continue to work?

Yes, all Automatic Payments and Direct Deposits will continue to post as usual after the system upgrade.

Will my debit card continue to work during the system upgrade?

Your debit card will work but some transactions might be limited, and balance inquiries will not be available during conversion weekend.

Will I receive a new credit or debit card?

No. You will not need a new credit or debit card as all information will remain the same.

Will my Edwards FCU VISA Card work?

Yes, your Edwards FCU VISA Card and JetHawks Card will work as usual during the system upgrade.

What was wrong with the credit union’s old core system?

Simply put, it was old. The original code was written in the late 1980’s and although it was updated countless times, the code architecture was pre-internet, pre-smart phone and even pre-mobile; in short the system became slow and difficult to use. In today’s computing world anything past 10 years old is typically considered ancient so this change is long overdue. Imagine still using an original 2007 iPhone today. Multiply that by 10 and you can start to imagine just how much impact this change will have for credit union operations.
Home and Mobile Banking Systems Info 
Telephone Banking System Info 

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