All New Home and Mobile Banking Arrives October 1
Our new home/mobile banking was written in responsive design code allowing you easier access no matter what device you use. New features will include log-in via a smart device using a pin, touch print or face recognition, ability to block your debit card if lost or stolen and more in the near future.
- Easy-to-use Billpay
- Deposit checks with a photo
- Apply for a loan
- Easily notify the credit union of international travel
- Block a lost/stolen card
- And more!
New Username and Password Required
Although we made every effort for this transition to be seamless (that’s why our bill payment did not change and all of your payee information has been retained) you must re-enroll with a Username and Password once we complete our system conversion on Monday, October 1st
To enroll, click on the Enroll Now link on our home page (EdwardsFCU.org) and follow the instructions. You can use the same Username and Password if you’d like. However, if you have been using the same password for more than a year, you should consider using a new one.
Frequently Asked Questions
Use the directory below, or you can download and print out our Home and Mobile Banking FAQ if you want have this info readily available. Also available for download is our System Conversion FAQ regarding the transition that will occur between September 28 and October 1.
Will I need to re-enroll for Home/Mobile Online Banking?
Yes. Because we are completing an entire system conversion, you will need to re-enroll through either online banking or the new mobile banking app by clicking the “enroll” button on the credit union’s home page. You will need to enter your account number, SSN, DOB, and a username and password that fits the complexity rules shown on the page. After a successful enrollment, you will be able to log into both online banking and mobile banking with the same credentials.
Will I still be able to see and do the same things with the upgrade as I did with the old system?
Generally speaking, yes. You can view account balances, transaction history, account details, make transfers, pending transactions, pay loans, change password, pay bills, view e-statement, etc. Certain online forms may not be available nor will we have a personal financial management tool on day one, but we plan to add additional features in the future.
Does my Bill Pay change?
No. We kept our same bill payment provider and all information will be retained.
Forgot Password or Changing Password
Use the “Forgot Password” feature on the online banking or mobile banking log-in page. The system will send a validation code to your email once information for identity verification has been entered. To change your password, use the “Change Password” feature found on the Profile Page in online banking or the App Settings page in mobile banking.
Can I contact the Credit Union via Edwards FCU home banking?
Yes, you can send a message and or question to the credit union via online banking and mobile banking to credit union employees with any questions. It is a secure email and questions will generally be answered the same business day.
Can I start to use Edwards FCU home banking if I’m a member, but I haven’t
used it in the past?
Absolutely. You can enroll through online banking or mobile banking by clicking the “enroll” button . Members will need to input member number, SSN, DOB and a username and password that follows the rules shown at the enrollment form. After a successful enrollment, members can log in to both online banking and mobile banking with the same credentials.
Will my current home banking bookmark work?
No. You will need to update your bookmark in order to be redirected to our new online platform.
Are there any fees for using Edwards FCU mobile banking?
No. Members will continue to enjoy all online banking services free of charge from Edwards.
How Do I Get the Mobile App for my Device?
New Mobile Banking APPS will be available to download by October 1, 2018.
- For iPhones, go to APP Store to download the Edwards Federal Credit Union App – or click here.
- For Android devices, go to Google Play to download Android app for Edwards Federal Credit Union – or click here.
However, if you don’t want to use mobile banking, you can always use the web browser on your phone to access online banking.
Can someone intercept my EFCU mobile banking transactions?
No. Our mobile banking uses state-of-the-art technology to secure members’ information.
How can I be sure my account is secure if someone steals my mobile device?
We require either username/password, or PIN, or Fingerprint, or Face recognition to log in to your mobile banking. So even if your mobile device has been stolen, they cannot access your account. However, in the event your phone is lost or stolen we recommend contacting your mobile carrier to de-activate the phone.
What is remote deposit capture (RDC) or Mobile Deposit?
RDC or more simply Mobile Deposit, allows members to capture check images to make deposits via their phone or tablet camera. Our Mobile Deposit feature allows for deposits to savings and checking accounts, as well as loan accounts and joint accounts.
Can I deposit a check right away?
Yes. Place the check on a flat surface, under good light to take pictures. Also make sure the check image is positioned right within the camera frame.
Can I still bring check deposits into a branch office?
Beginning July 1st, 2018, Federal Regulation CC was updated to prevent duplicate check deposit by using both a mobile device with camera and depositing a check in person. Therefore, if you deposit your check via mobile banking, you need to endorse the back of your check with “mobile deposit only”. Once endorsed this way, the check can not be accepted at a branch.
What is the maximum amount I can deposit using Mobile Deposit?
You can deposit checks up to $3,000 per item; $10,000 per day.
Will holds be placed on checks submitted through RDC at mobile banking?
Yes, they may be. All deposits are subject to policies outlined in the Terms and Conditions applicable to all accounts.
What should I do with a check once it has been scanned successfully?
Store it in a secure location for at least 45 days, then destroy it.
Does my check require an endorsement?
Yes, please endorse the check with your signature and include “For Mobile Deposit”.